Atendimento ao Cliente na Mercedes Benz

Full Time

Informações da empresa

Mercedes Benz

Mercedes-Benz are searching for talented, driven Customer Service Representatives to join their Customer Assistance Center (CAC) in Holland! The perfect way to kickstart your international career, you will have the chance to work with over 25 different nationalities and act as a brand representative ensuring that customers receive personal assistance in their own language at a consistently high level. Job description

Job Description

You will be working for the UK market serving customers and prospective customers by handling all roadside assistance requests, inquiries and complaints for the entire range of Mercedes-Benz and smart vehicles. As a UK Representative you insure that customer concerns and queries are dealt with adequately; manage our services to customers and transfer product knowledge.

What we offer

  • Holiday allowance- 8% of annual salary
  • Salary of € 1,966 gross / month plus bonuses
  • Lucrative relocation package of up to €5,000.
  • 208 vacation hours
  • Discount on new or used car Daimler
  • Collective health insurance at discounted rates
  • The opportunity to grow and progress within the company
  • Pension plan
  • Transportation plan; free bike every 3 years, free public transportation or fuel costs (€ 130 / month)
  • Result orientated bonuses

We ask

  • Native Portuguese speaker
  • At least 1 year Customer Service Experience
  • B2 /C1 English
  • Excellent grammar and writing skills
  • Professional experience in customer service/ call centre environment
  • Computer literate
  • Able to prioritise, analyse, plan and co-ordinate with high workload
  • Empathy and advanced negotiation skills
  • A loyal representative
  • Excellent communication skills
  • Team player
  • Problem solving skills and analytical thinker
  • Good knowledge of UK / Ireland culture and geography
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